Contact Us

    Contact us

    US Office
    Phone: +1-917-985-6768
    Address: The Bronx, NY 10468, United States

    UK Office
    Phone: +44(0)753 710 3044
    Address: London EC3A 8BF, United Kingdom

    Germany Office
    Phone: +49 0000VOLKS
    Address: Friedrich-Ebert-Anlage 49, 60308 Frankfurt am Main, Germany

    Fraud or Banking Assistant


    Have you seen any suspicious activity or transactions you don't recognise? You need to contact us immediately on:

    For current accounts:

    +44(0)753 710 3044

    For credit cards:

    +44(0)753 710 3044

    Lines are open 24/7. Call us any time, from anywhere.

    Need help now?

    Search our frequently asked questions, it's the quickest way to find help to the most common queries.

    Search all FAQs

    Live chat

    It's a quick, easy alternative to calling us or visiting your branch. Live chat also lets you type a query direct to a member of your support team from 7am to 10pm, every day.

    As your personal details are confidential, we can only access your account details or your current application via Live chat after you have logged in to online banking.

    Logged in to online banking? We can help you with account-related enquiries like:

    • Asking us about your payments or transactions
    • Checking an application for new products
    • Activating your card or asking for a PIN reminder
    • Reporting your card as lost or stolen
    • Ordering stationery like cheque books, card readers and more

    Not logged in to online banking? Or not a customer yet? We're still able to help if you need:

    • More information on products we offer
    • Help on starting an application
    • Help getting around our website
    • Answers to any banking terms you don't understand

    As your personal details are confidential we can't access your account details or your current application without you logging in to online banking first.

    Secure Message

    Send us a secure message when you have a query that is not urgent. For example, you might want to order stationery, or ask us about particular products or services.

    You will need to log in to Online banking to use this service.

    We aim to respond to your message within 24 hours.

    Log in to Online banking

    Social media

    You can also contact us via social media. Our dedicated social media teams are available via Facebook and Twitter, from 7am until 10pm, 7 days a week.

    • Keeping your account details secure is important, so please do not send them to us in a public message.

    Visit us in branch

    You can visit any of our branches, situated throughout the UK, where we will be able to answer your questions.

    Leave feedback

    We welcome your suggestions or comments about how we could improve our services.
    Please click the button below to leave your feedback.

    • Please note that we're unable to respond to individual comments made in this survey. If there is a specific issue that you'd like to discuss with us, please visit our complaints page.